If you are just starting your blogging adventure you may already have seen some technical terms that may seem confusing for the first sight. Chances are that you already asked other people “what is website URL?” and no one knew what to say. It’s very possible that this is actually the reason you are reading […]
The most powerful wizard of all time, Albus Dumbledore, once said: “The consequences of our actions are always so complicated, so diverse, that predicting the future is a very difficult business indeed”. And that’s how J. K. Rowling, totally by accident, summed up the essence of Knowledge Management on pages of one of the bestselling books about adventures of a […]
To make users’ life easier, producers need to take care of creating a proper product description. I’m sure you’ve had a new device or software that you didn’t know how to use for the first time. There are two types of people. The first group is users that will try to start using this product […]
Have you ever wondered what is technical writing or how to start writing this way? Look no further! In this article, you will find anything that is important in technical writing and we will try to pick up the best software for technical writers! Technical writing – what is this? To put it simply, technical […]
Customer’s significance is getting bigger and bigger, which results in a demand for unique customer service. Why? Customer’s satisfaction is a benchmark that determines a company’s market position. It shouldn’t be a surprise that many employers are looking for people with a particular set of customer service skills. Luckily those are skills that each and […]
Having a Knowledge Base is a fantastic source of free traffic that also increases your customer satisfaction. Setting up a Knowledge Base solution is a long term investment. It’s definitely worth it as it will bump up your site’s SEO and will help you to generate new leads. Which platform you should choose for having […]